All UK returns are free using the Collect+ service.
If you wish to use another return method, you will be responsible for covering the cost of the return.
Change of mind
To qualify for a refund, exchange or credit, we must receive the products in an unworn condition, including all tags, within 14 days of you receiving the item. Any returns that are soiled or damaged through wear and tear may not be accepted for a refund, credit or exchange.
To arrange a return, please email us at firstname.lastname@example.org.
This doesn’t affect any of your statutory rights.
If you receive any faulty items, we’ll refund you by your original payment method within 14 working days of us receiving the item by return. We’ll also cover you for the cost of returning a faulty item. To return a faulty item, please email us at email@example.com and we’ll arrange a return (or replacement, if you prefer) for you.